Whether you are a small or large business owner, you can save money and time by outsourcing your customer service to a local contractor answering service. There are several benefits to outsourcing this type of work, including reduced call handling time and increased customer satisfaction. Here are a few things to consider when choosing a service:
Cost
There are several costs associated with hiring a local contractor answering service. One of these is the account set-up fee, which is usually $50-$100. This fee compensates the provider for the time it takes to prepare scripts and answer calls. Other costs associated with hiring a local contractor answering service include the cost of the actual answering service and the administrative support that is required to handle it.
Another factor to consider when comparing answering services is the billing cycle. Most people pay their bills on a monthly basis. But some answering services use a 28-day billing cycle. This enables them to sneak in an extra invoice once a year. Make sure to ask prospective answering service providers if they bill on a monthly basis.
Level of service
When evaluating the benefits of local contractor answering services, it’s important to consider the level of service offered. Some companies offer great service, but they often lock you into a contract that may not be beneficial for your business. Look for a company that offers flexible billing options and upfront pricing. Also, make sure you’re not locked into a yearly contract, which can have high cancellation penalties.
A quality answering service will not only answer your calls professionally, but it will also give you the time to focus on other important aspects of your business. It will give you the flexibility to spend more time on core business operations, such as marketing strategies. The hvac answering service service may also offer additional call handling add-ons, like patching calls through to company representatives.
Customer service
Whether you need help answering phones for a local contractor or you want to increase customer service, an answering service is an excellent choice. Call answering services consist of specialized professionals who take messages and direct customers to the appropriate person. They can also capture payment information and process orders. In addition, some services can upsell and cross-sell products. They can also set appointments for you, sending you emails and texts when calls arrive.
Whether you’re running a large construction company or a one-man operation, answering customer calls takes up valuable time. Having a line that rings constantly or a busy signal makes it impossible to focus on your work. Outsourcing your phone answering to a contractor answering service can help you keep in touch with your customers and build a good reputation.
Cost savings
Hiring an answering service for your local contractor business can help your business reduce overhead costs. In addition to saving money, it can help you look professional to customers, especially if you are unable to answer the phone. If a potential customer can’t reach you, they’ll move on to the next contractor on their list. The contractor who answers first gets the job.
The cost of hiring an in-house receptionist is substantial, but answering services charge a fraction of this. A front desk receptionist will typically make around $30k per year, and that doesn’t include ancillary costs such as training and benefits. In addition, clients often end up paying for hang-ups and wrong numbers, which can add up quickly. Ultimately, this reflects poorly on the answering service.
Intercon Messaging Inc.
6226 50 Ave
Drayton Valley, AB
T7A 1R7
Canada